Eliciting and Responding to Emotional Cues

Foundational Level

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education details
  • Cost: xx
  • Level: Foundational
  • Delivery Mode: In person
  • Duration: X hours
  • Certificate: Yes
Course overview
This half-day session enhances communication skills and resilience in discussing personal issues with patients, families, and carers, while improving professional relationships and contributing to patient safety and outcomes. Through hypothetical scenarios with a simulated patient and experienced facilitator, participants practice and receive feedback in a safe, private, and non-judgmental environment.
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LEARNING OUTCOMES
  1. Learners will demonstrate an understanding of verbal and non-verbal communication through immersive role-play scenarios with a simulated patient during the education.
  2. Throughout the workshop, learners will utilise communication skills tool, the NURSES framework to skillfully recognise and identify emotional cues.
  3. Learners will develop a personal script to incorporate into their discussions through engaging in role-play and self-reflection during the education.
  4. An opportunity for feedback is made available to learners in the immersive simulation experience from both the simulated patient and facilitator.
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DESIGNED FOR
Doctors, Registered Nurses, Enrolled Nurses, Allied Health Professionals